FAQ's

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• When can I sign up for a reservation?​

  • All pool times open exactly 72 hours prior to the available time slot, at the following times: 11am, 1pm, and 4pm.

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• How do I cancel a reservation?

  • If you have a login for this website, ​you can follow this button or scroll to the bottom of this page

  • If you do not have a login please email the aquatics department

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• What are the pool addresses?​

  • Choctaw: 120 Choctaw Drive, Pocono Lake, PA 18347

  • Minisink: 72 Minisink Drive, Pocono Lake, PA 18347

  • Island: 133 Island Pool Drive, Pocono Lake, PA 18347

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• Can I reschedule my reservation if I can't make it?

  • No, if you cannot make an appointment it must be cancelled.

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• ​What do I do if I don't get a confirmation email?

  • Confirmation emails may appear up to ten minute after a reservation has been made.​ Email the aquatics department if the email still does not appear after that time. PLEASE DO NOT MAKE MORE RESERVATIONS.

  • Please make sure you are checking your spam mail, check with your email provider to ensure appointments@wixbooking.com is not being blocked, and due to some firewalls you may need to the email add to your contact list.

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• ​If I can't make it can I send someone in my place?

  • No, sharing reservations is not allowed. Community members will not have access into the pool without registering.​

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• What do I need to bring?

  • Please bring a mask, wristbands​, and ID card.

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• What if I enter the wrong number of people in my party?

  • Please email the aquatics department and we will cancel the reservation for you. After confirming with the aquatics department you will have to schedule a new reservation.

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• ​​Will walk in's be accepted?

  • Yes, walk in's will be accepted 30 minutes after the time slots if the pool is not at capacity. Slots are not guaranteed and are on a first come first serve bases.​